Customer Service Representative

Purpose of the role:

As a growing company 4C Offshore has a unique service offering with a global reach and corresponding customer portfolio covering the offshore energy sector. We provide consultancy and membership intelligence services and we are based in Lowestoft. We are continuously developing our sales approach and want you to be part of this.

We seek a bright and enthusiastic Customer Service Representative to look after the memberships within the company. This person will be responsible for our subscribers, being our members ‘go to’ for any customer enquiry and constantly ensuring a positive customer experience so that the clients are getting the most out of their subscription. It will entail learning all subscription products on offer as well as understanding the offshore energy sector in detail. It will involve reporting all feedback to the relevant departments so that we are constantly improving the subscribers service with our organisation.

Job Role:

• Delivering excellent customer service through maintaining good relationships.
• Providing knowledge on all subscriptions to assist with any customer enquiry.
• Providing support to the sales team.
• Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department.
• Dealing with subscription renewals.
• Recording incoming email and phone enquiries rapidly and efficiently.
• Excellent telephone skills and a persuasive demeanour.
• Use of Word, Excel, and Publisher.
• Gathering market and customer information as input to sales activities.

Experience/Skills:

• Customer Service background within office environment.
• Computer skills needed preferably previous experience was computer based.
• Experience in contacting businesses on the phone as well as face to face.
• Experience in Word, Excel, and Publisher.

Working Hours & Wages:

• 5 days per week (40 hours).
• Salary dependent on experience from £19-20k.

How to apply:

Applicants must have the right to work in the UK

Send a copy of your CV and cover letter to our HR department at HR@4coffshore.net or apply at http://www.4coffshore.com/employment.aspx.

The cover letter forms part of the application process. Therefore, kindly note that applications without a cover letter risk being rejected.

Position is full time and based in Lowestoft, UK